Harrisdale Flowers · Perth WA
Privacy Policy
Last updated: April 2026
01 — Overview
Our Commitment to Your Privacy
At Harrisdale Flowers, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.
By using our website or purchasing from us, you agree to the collection and use of information in accordance with this policy. We will never sell, trade, or rent your personal information to third parties.
02 — Information We Collect
What We Collect
We only collect information that is necessary to process your order and provide you with the best possible service. This may include:
✦ Full name and recipient name
✦ Delivery address and contact number
✦ Email address for order confirmations
✦ Payment details (processed securely — we do not store card details)
✦ Special instructions or personalised message card content
We may also collect non-personal browsing data such as IP address, browser type, and pages visited to help us improve our website experience.
03 — How We Use It
How We Use Your Information
Your information is used solely to fulfil your order and communicate with you about it. Specifically, we use your data to:
✦ Process and deliver your flower order
✦ Send order confirmations and delivery updates
✦ Respond to your enquiries or support requests
✦ Improve our website and customer experience
We will only contact you for marketing purposes if you have explicitly opted in to receive such communications. You may unsubscribe at any time.
04 — Payment Security
Secure Payments
All payments made through our website are processed via secure, encrypted payment gateways. We do not store, access, or retain any credit card or banking details on our servers.
Your payment information is handled entirely by our trusted payment provider and is subject to their security and privacy standards. Harrisdale Flowers never has direct access to your full card details.
05 — Third Parties
Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes. However, in order to fulfil your order, we may share limited information with trusted service providers such as delivery partners or payment processors.
These third parties are only given the information necessary to complete the service and are obligated to keep your data confidential. We ensure that any third party we work with complies with Australian privacy laws.
06 — Cookies
Cookies & Website Tracking
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site, remember your preferences, and improve functionality.
You can choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website, including the shopping cart.
07 — Your Rights
Access & Control
Under Australian Privacy Law, you have the right to access, correct, or request deletion of any personal information we hold about you. If you would like to exercise any of these rights, please contact us directly and we will respond promptly.
We take all reasonable steps to ensure your personal data is accurate, up to date, and securely stored. Data is retained only for as long as necessary to fulfil the purpose for which it was collected.
08 — Contact Us
Questions About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don’t hesitate to get in touch. We’re happy to help and will always respond in a timely manner.
Get in Touch
We take your privacy seriously. Reach out anytime.